Frequently Asked Questions
Everything you need to know about your Musashi experience.
What is the typical shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I ensure I'm choosing the right size?
Each product page features a detailed size guide with specific measurements. As our fits vary by collection, we recommend checking the 'Fit Notes' section for advice on whether to size up or down.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Musashi garments?
To preserve the quality of our premium fabrics, we recommend washing items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions are located on the inner tag of every garment.
Are your products ethically sourced?
At Musashi, we are committed to sustainability and fair labor. We partner exclusively with manufacturers who adhere to strict ethical guidelines and provide safe working conditions for all employees.